Policies which promote trust are key in unlocking the full potential of ASEAN’s digital economy. These cover a range of areas from data privacy to cybersecurity, to consumer protection.
However, in the digital age, consumer protection extends beyond robust data protection law. The proliferation of online sales has made it increasingly more difficult for consumers to identify counterfeit goods, and easier for them to fall victims to scams. Regionally, policies are also not coordinated, making it harder for individuals and businesses to understand who is accountable when fraudulent activities take place online.
What are the key gaps in Southeast Asia’s consumer protection laws?
Online fraud and deception require additional protections, how can ASEAN leaders tackle this growing issue?
How can ASEAN leaders work together with businesses to develop stronger public-private partnerships, tougher enforcement actions, and the cooperation of e-commerce platforms?